Nicole E Pagonis DDS
Dentistry in Los Gatos, CA

COVID-19 Procedures

Welcome Back! Quality Care Provided Safely.


We are so excited to be welcoming you back to the office of Nicole E. Pagonis DDS and look forward to seeing each one of you very soon! Dr. Pagonis and her team would like to highlight some of the additional precautions, protocols, and services that will be combined with your routine and restorative dental appointments. 

First and foremost, we are still committed to providing you with friendly, caring, exceptional dentistry in an upbeat and positive way. Dr. Pagonis and her team strive to provide excellent clinical dentistry with a clear focus on systemic health, ideal function, and aesthetically beautiful smiles. This will continue to be our focus. 


*Call the office if you are not greeted within five minutes of your appointment time. 


What happening at Dr. P’s?

  1. As you know, this global pandemic has been life-altering on many levels. Routines have been disrupted, unemployment increased, and uncertainty a common theme amongst everyone.  Keep in mind that the one constant through all of this is a dental office's unique training and readiness to be faced with contagions, pathogens, aerosols, bacteria, and viruses.  Throughout the years, dentistry has had to evolve and adapt. Historically, being at increased risk when treating patients in close proximity to the oral cavity.  Please be assured that during this time Dr. Pagonis and her team have spent countless hours preparing for your return by elevating both our knowledge and skills and elevating our standard of care.  We are extremely prepared to receive you back into our practice. 

  2. Dental Professionals are highly trained in the area of Infection Control. This begins early in our education and is required to maintain licensure in the state of California. Dr. Pagonis’ team is uniquely qualified by continuing to employ Mandy McFarland.  Mandy is not only a registered Dental assistant, a registered Dental Hygienist but is also a board-certified instructor specializing in Infection Control in the Dental Setting. In addition, numerous adjunctive educational courses have been taken to ensure that any and all precautions are being taken to ensure the safety of employees and all clients.  

  3. Disinfection and sterilization procedures occur between all patients and routinely throughout the day. Comprehensive training has been completed to provide team members with best practices and resources to keep the patient care setting as safe as possible for clients and staff. 


What you can expect Prior to Your Appointment? 

  1. Prior to your appointment, you will be instructed via text message to complete a questionnaire. PLEASE COMPLETE this Form and EMAIL it BACK TO THE OFFICE PROMPTLY. A paper copy will not be accepted. Please click on the following links to access the form. FORM 

  2. As you approach the building and head to the office be sure that you have a face mask, as they are required.  Please WAIT OUTSIDE the office, six feet from anyone else. We will come out to greet you, as we are anticipating your arrival. If you have not been greeted five minutes prior to appointment time, please call the office.  You will be offered hand sanitizer, then screened with a set of questions, your temperature will be taken at this time. This information will be recorded. Please keep in mind, this is all prior to your appointment so feel free to arrive a few minutes early.  You may be asked to wait outside. 

  3. Once through the screening process you will be seated as soon as possible. Payments may be collected at entry or at exit, depending on the individual circumstances.  Please keep in mind this is to limit interactions with personnel and potentially harmful aerosols.  Hand sanitizer will be available prior to, and throughout the visit.  

  4. If a minor (Under Age of 18) has an appointment please call the office to discuss this appointment and recommendations for accompanying a minor.  We also ask that you inform the office if you require assistance from a caretaker, driver, or family member during your visit as we have a protocol to follow under these circumstances. One parent will be allowed present for very small children. 

  5. Please do not bring children with you unless they have an appointment to be seen. 


What you can expect During Your Appointment?

  1. In addition to the Standard Precautions already adhered to by dental professionals, Dr. Pagonis has implemented the following: Staggered Appointment Times, Social Distancing Protocols, and minimized Aerosol Production. 

  2. Additional stand-alone vacuums for Aerosol Retrieval and Medical Grade Air Filtering systems have been installed.  Dr. Pagonis has purchased additional air filtration to ensure we exceed current recommendations.

  3. Staff will be wearing increased protective equipment to ensure your safety and theirs.  Please know that this is not comfortable for them, so please assist them in any way to help smoothly execute your appointment. 

  4. Prior to any treatment patients will be asked to rinse with a hydrogen peroxide-based solution to help minimize the bacterial and viral count in the mouth.  Longer appointments may require additional rinses. 

  5. It is also important to note that currently some parts of routine cleaning and other aspects of dentistry are not recommended. We will discuss this with you during your visit as it applies to you. Following these recommendations will minimize the risk of exposure and transmission of disease to not only the patients but the healthcare personnel as well. 


What you can expect After Your Appointment?

  1. Following your appointment, you may be asked to be seated briefly. You will, leave promptly when advised to do so, to minimize interaction with staff and other clients. 

  2. If necessary we will quickly collect payment and schedule any follow up visits. We may choose to call you if needed to do this. You are also welcome to call and follow up with any additional questions or concerns.

  3. Dr. Pagonis and her team are sad that at this time you are not allowed to linger in the office (as we all know this is the fun part...), but it will not be allowed. 


All The Extras:

Dr. Pagonis is continually reevaluating the situation regarding infection prevention within the dental setting. Dr. Pagonis has employed both an appointed Environmental Infection Control Assistant and a Dental Board of California approved Infection Control Educator. These team members support Dr. Pagonis daily in efforts to exceed the Infection Control Standards and ensure compliance. Additional measures are taken daily to routinely disinfect all frequently touched surfaces both in and outside of the clinical workspace. 

  • Peroxyl Hydrogen Peroxide Preprocedural Rinse, to decrease potentially harmful bacteria and viruses present in saliva that may become aerosolized will be used prior to each procedure. 

  • Surgical grade High level Stage 4 HEPA Filtration covering all square footage of the office- Healthmate Plus.  Dr. Pagonis has purchased twice as many as recommended for the square footage of the office and they are routinely being used. 

  • You will find aerosol and droplet minimizing high evacuation suctions for intraoral use.  Including, the Nu-Bird HVE Mirror System during routine cleaning appointments.

  • The ADS EOS Extraoral Dental Suction System to minimize aerosols that may contain potentially infectious agents. The EOS is placed for use during your routine cleanings. 


We will continue to incorporate approved, vetted equipment as well as additional adjunctive services to aid in minimizing and eliminating infectious agents.

If you have difficulty using our website, please email us or call us at (408) 399-3920
We are excited to welcome you back to the practice of Nicole Pagonis DDS! We have spent the last few months preparing for your return to ensure your safety. Please click HERE to refer to our Covid-19 page for details about your next trip to Dr. P’s. We look forward to seeing you and your family for both preventative and restorative services.


*Call the office if you are not greeted five minutes prior to your appointment time.